SMS Terms
Program Name: FIDELIS I.T., Inc.
Purpose: “To provide maintenance updates, technician arrival times, and service coordination.”
Opt-out: “You can cancel the SMS service at any time. Just text ‘STOP’ to the number. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed.”
Help: “If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.”
Fees: “Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply.”
Privacy Policy
FIDELIS I.T. is committed to protecting your privacy. This Privacy Policy explains how we collect and use your mobile information for our maintenance communication services.
Information Collection: We collect your mobile phone number only when you provide it to us through our maintenance agreements or service requests.
Use of Information: Your number is used exclusively to send you service-related updates, such as technician arrival times and appointment reminders.
Information Sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Protection of Data: We implement variety of security measures to maintain the safety of your personal information.